Privacy Policy
Effective date: July 1, 2026
This Privacy Policy explains how RedHot Express collects, uses, and protects information when you use the Redhot Store app and related services.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
Information We Collect
- Account and contact information, such as your name, phone number, email address, and delivery or pickup details.
- Order information, including items purchased, order status, payment status, and customer support messages.
- App and device information, such as basic device type, browser or app session details, and usage activity needed to keep the service secure and reliable.
How We Use Information
- To provide ordering, pickup, delivery, inventory, customer support, and account services.
- To communicate with you about verification codes, account security, orders, service updates, support requests, and important account notices.
- To improve app performance, prevent fraud or misuse, and maintain security.
How We Use Phone Numbers
- Your phone number is used only for SMS login verification.
- Verification codes are used only to confirm your identity when you log in.
- We do not sell your phone number.
- We do not share your phone number with third parties for their marketing purposes.
- We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS Consent
- By providing your mobile phone number and requesting a verification code on our website or mobile application, you consent to receive SMS messages from RedHot Express for SMS login verification only.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
SMS Communications
- SMS messages are used only for SMS login verification.
- Message frequency varies based on user activity and verification requests.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
- You may reply STOP to opt out of SMS messages at any time.
- You may reply HELP for assistance or contact support@redhot-express.com.
- Opting out of SMS messages may limit our ability to send login verification codes.
Sharing of Information
- We do not sell your personal information.
- We do not share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.
- We may share information with service providers who help us operate the app, process orders, support delivery, host systems, send verification or service messages, or provide customer support.
- We may disclose information when required by law or to protect the rights, safety, and security of our users, business, or services.
Data Retention
- We retain information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce our agreements.
Children’s Privacy
- The Redhot Store app is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Your Choices
- You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements.
Changes to This Policy
- We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or need help with your privacy rights, please contact us at support@redhot-express.com.
Company: Honghuo Village Inc.
Phone: 909-588-8333
WeChat: LA9095888333
Service area: United States
Website: https://store.redhot-express.com